Immediately, send an E-mail to support center at support@freance.com with a copy of your passport or government-issued Identification Card, and another piece of identification such as driver’s license or Social Security Card. The Technical Department will suspend the Account in question. Upon completion of the investigation, normally within 3 to 5 working days, the legal owner of the account with get a new password for login and the account will be restored back to full accessibility.

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